Mission control

Fronter north star

Published, redacted performance data

Appointments set and show outcomes, credited to the fronter who booked.

Show ratio excludes pending · Meaningful = one call over 3:00

Flags

Floor pulse

All-human activity and conversation quality

Every reporting-included human · meaningful = more than 3:00

Active roster

Fronter performance

Full-time and occasional fronters

									Open details

Intensity map

Call activity by half hour

All reporting-included humans · Eastern time

Fewer calls More calls

Complete floor activity

All-human activity

Calls and outreach grouped to people, not phone accounts

Team member	Role	Calls	Outbound	Inbound	Connects*	Talk time	Meaningful	Direct / WAVV	SMS	Email	Open details

Pace by hour

Outbound attempts

Eastern time

Data trust

Data status

Two tracked calendars

Appointment outcomes

Shows reflect appointments occurring in the selected range

Fronter	Appts set	Occurring	Showed	No-show	Cancelled	Pending	Show ratio

Closer north star

Offers to deals

Period activity, not cohort conversion

Observed owner	Offers	Deals	Period deals / offer

Other roles and unverified accounts 0 agents

Agent	Calls	Attempts	Connects*	Talk time	Meaningful

Lead source reference 0 rows

CallTools history Not in use

Metric contract

Definitions used here

Attempts: Published outbound call rows.
Connects*: Duration-based proxy: answered or positive-duration calls, excluding failed, no-answer, busy, voicemail, cancelled, and machine-answer statuses.
Meaningful: Calls with more than 180 seconds of recorded talk time.
Appointments set: Appointments created in the two tracked calendars during the selected dates. Legacy days without booked-date facts display unavailable.
Show ratio: Showed / (showed + no-show + cancelled). Pending and confirmed appointments are excluded.
Closer north star: Offers and deals recorded during the selected period. Deals / offer stays unavailable while collection or ownership is not comparable.